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RETURN AND REFUND POLICY
Thank you for shopping at [STORE NAME]! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you resolve the issue quickly.
1. Return Timeframe
You have a period of [., 7 or 10] calendar days from the exact date of delivery to log a request for a return or an exchange. Requests received after this window will not be eligible for a refund or replacement. [1, 2, 3, 4, 5]
2. Return Eligibility Criteria
To ensure a smooth return validation process, your item must meet the following strict conditions: [1, 2]
  • The item must be completely unused, unwashed, and in the same pristine condition that you received it.
  • The product must be housed in its original, undamaged brand packaging.
  • All original price tags, labels, user manuals, and promotional accessories must be intact and attached.
  • You must possess the original tax invoice or proof of purchase. [1, 2, 3, 4, 5]
3. Non-Returnable Items
For health, hygiene, and safety reasons, certain categories of goods cannot be returned. These include: [1, 2, 3, 4]
  • Innerwear, lingerie, swimwear, and socks.
  • Personal care, cosmetics, fragrances, and grooming items.
  • Customized, personalized, or print-on-demand products.
  • Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
  • Free gifts or promotional bundle items. [1, 2, 3, 4, 5]
4. Damaged, Defective, or Wrong Products
We take utmost care in packaging, but if your item arrives damaged, defective, or incorrect, we will fix it immediately at zero extra cost to you. [1, 2, 3, 4]
  • Unboxing Proof Mandatory: To claim a refund or replacement for a damaged item, you must record a continuous, unedited unboxing video showing the label and the defect clearly. [1, 2, 3]
  • Reporting Window: You must report a damaged or wrong product within [X hours - e.g., 24 to 48 hours] of delivery by emailing us at [EMAIL ADDRESS] along with your video/photographic evidence. [1, 2, 3, 4]
5. Return Shipping Costs
  • For Defective/Wrong Items: If you received a damaged or incorrect product, [STORE NAME] will bear 100% of the return pickup and shipping costs. [1, 2, 3]
  • For Change of Mind: If you are returning an item due to a change of mind, size mismatches, or preference changes, a reverse shipping handling fee of [INSERT AMOUNT - e.g., ₹99 or "None - We offer free returns"] will be deducted from your final refund amount. [1, 2, 3]
6. Exchange Options
If you need a different size, color, or variant of the same item, we offer easy exchanges subject to stock availability. [1, 2, 3, 4]
  • Once your exchange request is registered, we will arrange a reverse pickup.
  • The new exchanged item will be dispatched to your address only after the original product returns to our warehouse and successfully passes our quality check. [1, 2, 3]
7. Refund Process and Timing
Once our logistics partner returns your item to our fulfillment center, it will undergo a formal quality inspection. [1]
  • Approval Notice: We will send you an email notification confirming whether your return has been approved or rejected based on its condition. [1]
  • Refund Initiation: If approved, your refund will be processed immediately. [1, 2]
  • Prepaid Orders: The amount will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within [X-X BUSINESS DAYS - e.g., 5-7 business days]. [1, 2, 3, 4, 5]
  • Cash on Delivery (COD) Orders: For COD orders, you will be requested to provide your bank account details or UPI ID. The refund will be transferred securely via IMPS/UPI within [X-X BUSINESS DAYS - e.g., 3-5 business days] after receiving your details. [1, 2, 3, 4, 5]
  • Please note: Original shipping charges and COD handling fees are non-refundable. [1, 2, 3]
8. Contact Us
To initiate a return or exchange, or if you have any questions regarding our policy, reach out to our customer support team: